Online Order Questions
Online Order Questions
We do our best to provide you with excellent customer service. Please see below for answers to your order, pickup, shipping, returns, account, and more. For any questions that are not related to Online Order Questions, please jump to the bottom of our page to see all questions and topics.
Check Item Quantity
Here's how to find out which items are in stock and at which locations:
On our website, look for a product you're interested in. You'll see a blue checkmark inside a circle next to the phrase "In Store (view)." When you hover over "view," it will display the quantity available and the specific store(s) where the product is located.
Shipping
Order Status
If you made your purchase online as a guest, we unfortunately don't offer the ability to check your order status online. However, you can either call the store where you'll be picking up your order or use our online Contact Us Form for updates.
For those with an account on our website, simply log in and navigate to the "My Orders" tab to view your order status. Generally, your order will be marked as "Processing" until it has been shipped or is ready for pickup.
Online Account
Having an account at CentralComputer.com unlocks additional features for you:
- 1. Track your order status directly through the portal.
- 2. Access your Order History anytime.
Creating an account is optional; you can still check out as a guest.
To create an account, click the button below.
Price Protection
Pricing Errors and Typos on Our Website
We strive for accuracy in all information presented on our website, but acknowledge that errors are inevitable. Sometimes, incorrect pricing information from our suppliers may lead to inaccurate prices being displayed. As such, we reserve the right to refuse or cancel any orders for products listed at the wrong price, regardless of whether the order has been confirmed and your credit card charged. If we cancel your order after your card has been charged, CentralComputers.com will promptly issue a credit to your credit card account for the amount charged.
Please note, we do not offer price protection. This means if a product's price is reduced after your purchase, we cannot offer refunds or credits for the difference. Additionally, restocking fees may apply for returns of opened items.
Special Order (Out of Stock) Items
Special order items are not available for immediate shipment or pickup. These items need to be shipped to our stores first before we can fulfill your order.
Usually, it takes 2 to 7 business days for these items to arrive at our stores. After the item has arrived, we'll ship your order to you, which may also take an additional 2 to 7 business days.
Please note, if the "Add-to-Cart" button is unavailable, this indicates that the item is temporarily not available for special order.
For any additional assistance with placing a special order or for personalized recommendations, feel free to contact us and our knowledgeable staff will be happy to assist you.
Please Note:
Other Frequently Asked Questions
+ How long does my order take to process?
Online Orders can take a 3-8 hours to process. Shipping orders placed over the weekend are processed the following business day. If you would like a status update, reply to the email or call your store.
+ When do I receive a pick-up notification email?
Once a store has finished packing up your items, you will receive an email titled "Order Pickup/Ship". That is when you will be able to pick up your items from the store.
+ Can I drive to the store once I place my order?
No. When you place an order, you receive an order confirmation email with the title "Thanks for your order, but it's not ready yet" at the time of order. This means we have received your order. After we finish packing up your order, you will receive a second email titled "Your Order is ready for Shipment/Pickup". At that time, you can drive to the store to pick-up your order.
+ I didn't receive a second email yet.
Our stores are extremely short-staffed right now and, due to an increase of online orders, our staff is moving as quickly as they can to prepare orders for pickup. We hope for your patience during this time as we pivot towards contactless curbside pickup.
+ What if an item isn't at my store?
• If an item is at another store, our staff will transfer items between stores and your order should be ready for pickup within two business days.
• If the item is not in stock, our staff will send you a follow-up email letting you know and offer an alternative product. You also have the option to cancel your order.
• If an item is marked "Special Order (Out of Stock)", that means this is a special order product and it will usually take 2-7 business days to ship to our store for a free online pickup.
+ How can I check my Order Status?
If you have an account on our website, go to My Account, My Orders, and you can see your Order Status. If you would like more details, email or call the store associated with your order.
+ Can you cancel my order?
Yes! You can respond to your order confirmation email and ask the weborder team to cancel your email, or call the store. Once your order has been successfully cancelled, you will receive an email notification.
+ Can I add products to my order?
Yes! You can add products by either picking up an additional product after you arrive at the store (via Store Pick-up) or reply to your Order Confirmation email and the team handling your order can help.
+ Can I apply a Preferred Card or Business Account discount to my online order?
Unfortunately, at this time we cannot apply these discounts to your online orders. We can still process these discounts, but you will have to call our store to arrange for this discount to be applied.
+ Do you buy or trade old hardware or electronics?
Unfortunately, we do not buy any old PC hardware or used electronics. We also do not have any trade-in program.
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